host posted on July 23, 2010 16:11
Cliff Knight, Global Account Director says “aap3 has done it again”.
aap3 are delighted to announce that they have won a major multi million pound deal with one of the worlds largest system integrators. With a current onsite footprint covering 26 countries providing support to over 60, aap3 are consistently achieving 98% customer satisfaction ratings. It’s because of this and the fact that aap3 continually look at ways to add value that we have been awarded yet another significant contract. The ‘End User Support Services’ contract grows our team by an additional 15 engineers and looks to provide support to over 50 countries.
aap3 has developed a compelling ‘End User Support Service’ solution that maximises its Partners success, increases their margins while simplifying complex international support requirements. aap3 has developed an enviable reputation as an innovative, thoughtful, flexible & trusted partner. Both aap3 and its Partner continues to enjoy a successful global business partnership bringing success and rewards.
What we provide our Partner.
aap3 IT Engineering has partnered with one of the worlds larges SI’s to solve engineer resourcing challenges for its international Clients in the end user network/desktop support services area. We provide a cost effective, international resourcing model that meets and exceeds its Partners client requirements. Whether it’s one engineer for a week, a team for a project or an out-tasked activity that runs for a year, we can rapidly staff a project with skilled engineers and project managers.
aap3’s integration into its Partners client-facing team, adopting their systems, approaches and reporting methods, creates a seamless approach where clients don’t even perceive aap3 as a subcontractor to its Partner , but as part of their own organisation.
Benefits to aap3’s Partner
Drawing upon a wealth of experience and knowledge of operational procedures and commercial objectives, aap3 provides;
• A single invoice regardless of the number of countries
• An established & proven centralised delivery model
• A rapid transition capability, hence speed to market
• A flexible, low risk and highly competitive cost model
• A unique international delivery model
• A service underpinned by aap3’s recruitment division
• A ‘can do’ attitude, to ensure customer satisfaction
• A safe pair of hands
A proven and repeatable model designed to maximise our Partner’s success, whilst delivering a consistent quality of service at a highly competitive rate.
This is the aap3 difference.
Carl Nichols EVP Sales comments this further enhances our reputation as one of the world leaders in our market. Demonstrating complete flexibility and innovation in partnering with our customers to enable their strategies to be delivered upon and exceeded. Its a great win for aap3 and our customer.