Tuesday, January 06, 2009

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Case Studies
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Quick response from aap3 engineering means project completed on time

Client needed additional technical resource in order to meet commitment of contract


Additional technical support quickly makes an impression

IBM Desktop support team needed addition manpower


Engineer's commitment to complete repair means customer's travel schedule is unaffected

Customer had laptop problem and a very tight timetable.


aap3's engineers help make Telepresence meeting a success

Cisco needed technical expertise to setup Telepresence in four locations across Europe to facilitate their Europe Q3 Virtual Company Meeting


First class desktop support wins customer's praise

Client  was suffering a laptop problem that could not be resolved.


aap3 Engineering Resource team help make Cisco Expo '08 a success

Cisco Marketing needed technical specialists to help set up and maintain services for "Cisco Expo '08" in Spain.


Automating the customer feedback process to deliver valuble marketing and sales intelligence 

The Business Development team for Channel Sales -Belgium routinely surveyed customers for feedback, then manually summarized and presented the results for each region or country. This process took approximately 400 man-hours a year. So, the development office approached the Flexible Services’ OTA team and asked if they could come up with a better solution.


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