In 2009 AT&T…the largest communications holding company in the world by revenue…requested assistance from aap3 to enable the company to ramp up operations in over 30 states in the US providing pre-sales network design support. aap3 rose to the challenge. With the aide of a dedicated operations manager and within a two month timeframe aap3 quickly assembled a strong technical team specializing in advanced switching and routing, VoIP, Security, and Unified Communications. The project has since expanded in both size and scope and aap3 is now providing resources in North America as well as the European Union.
IBM is one of the world’s largest IT solutions providers, regularly winning major, long term IT Support contracts with major international organisations. As its long term partner,aap3 provide IBM with talented technicians and engineers as a managed service, governed by KPIs and SLAs. For IBM, aap3 major in the desktop/laptop/network local IT support and installs, moves, additions and changes. aap3 currently provide a team of field or site based engineers across 30 countries and an additional 45 countries with remote services. The value aap3 bring to IBM is simplification and cost reduction. This is achieved by management centralization of geographically and logistically complex solutions coupled with the ability to ramp up as well as down in a vast array of countries around the world, resulting in reducing management overhead, reducing manpower costs whilst maintaining quality of service.
HSBC, the world’s largest bank, traditionally approached agencies who specialised in the contract (staff augmentation) market place to fulfill short term skills gaps in their IT portfolio. aap3 worked with HSBC senior management to deliver them a cost effective model that would provide the bank with an ability to ramp up and down flexible solutions at very short notice, the model aap3 implemented also negated the use of expensive often unknown resource. By defining the projects and creating defined statement of works (SOWs) aap3 were able to deploy a permanent team of staff to create the backbone supplemented by a flexible team of associates to handle the peaks and troughs of the work load and deliver consistently on projects. aap3’s solution not only saved HSBC 30% on traditional agencies costs, they also reduced significantly the amount of time key HSBC staff were involved in the interviewing process. The model also reduced the risk of co-employment and acquired rights and secured the retention of valuable IP for HSBC which in the traditional agency model normally walks out the door.
AMEC, one of the world’s leading engineering, project management and consultancy companies, approached aap3 to help supplement its global Service Support Centre which, due to expansion and acquisition, was experiencing an unprecedented volume of IT Incidents and Requests from its 23,000 strong employees. aap3 responded by accelerating the design and construction of a remote Service Desk environment capable of delivering a highly technical, responsive and customer centric service, underpinned by industry Best Practice processes and supporting technologies. The aap3 technical engineers are based in both Canada and the UK and handle all Incidents and Requests which have been raised from the AMEC Portal and email systems. aap3 also provide additional support to localized teams in four regions namely Aberdeen (Scotland), Perth (Australia), Santiago (Chile) and St John’s (Canada).
