At aap3 we understand business and the importance of IT in relation to its people, process and the quality of service it’s expected to deliver . Our ethos is to provide our clients with clarity, vision and tangible service value.
Our Consultants and Associates are all Senior Service Management professionals with extensive experience of achieving success at some of the UK and World’s leading organisations including Vodafone, Shell, Virgin Atlantic, Coca Cola, AMEC, Lloyds TSB, Barclays Capital and ING Direct.
We pride ourselves on our ability to balance flexibility and pragmatism with the use of best practice frameworks and standards such as ITIL, COBIT, CMMI, Lean Six Sigma, OBASHI, PRINCE2 and ISO20000. The use of these frameworks and standards, along with aap3’s tools, methods and techniques provides our clients with accelerated and tangible results.
Our experts have achieved the following benefits working with organisations of all sizes, sectors and levels of maturity and Service Management capability:
- Measurable increases in customer service, perception and satisfaction line
- Increased accessibility through a single point of contact
- Better-quality and quicker turnaround of customer requests
- Improved teamwork and communication
- Enhanced focus and a proactive approach to service provision
- A reduced negative business impact
- Better managed infrastructure and controls
- Improved usage of IT support resources and increased productivity of business personnel
- More meaningful management information to support decisions
- Reduced cost of delivery and support
- End to end service visibility
- Simplified IT operating model
- Better supplier & partner management
- Removal of obstructive , bureaucratic processes
