Our Local and Remote ICT Support utilises our fully ISO-9000 accredited IT engineers to install, support and manage your desktop infrastructure, providing you with a single point of contact for global projects and ICT support services.
Local ICT Support:
aap3 ICT Support is the onsite management of your entire desktop infrastructure. Our service includes the analysis and resolution of infrastructure requests or incidents at a local site level, continuous process improvements and the deployment of technology projects at a local level in multiple countries.
Remote ICT Support:
aap3 ICT Support will provide you with a helpdesk, and technical support remotely. The service can be accessed by phone, mail and web-portal. Virtual desktop control tools enable our expert team to resolve most incidents from one of our service centres without the need to send a technician onsite.
Our expert on-site or remote service includes Installations & support, Move, Add, Change and Disposal (IMACD)
aap3 lifecycle services include:
- Establishing the IT estate (discovery) for new contract take on
- Installation and verification of new systems as well as third-party products
- Movement of existing equipment to new locations
- Addition of new accessories, memory, or processor upgrades
- Equipment de-installation – with or without disposal of uninstalled products or systems
- Equipment disposal via aap3 asset recovery services
- Modular, customisable deliverables help you meet your unique business and technology requirements
IBM
IBM is one of the world’s most iconic brands. Comprising eight business groups and divisions, IBM provides technology, consulting and innovative business solutions for its clients worldwide. Read more…
