At its most basic level IT Service Management (ITSM) acts as an IT back office function for your organisation. It provides incident and service request management, ensuring that no unnecessary expenditure is incurred and that no issues are left unresolved.
When an organisation reaches a certain size it can become an unwieldy task to keep track of its IT requirements and budget. The focus can also change from providing your core capabilities, to delivering more context-based tasks. Utilising aap³s IT Service Management division allows you to re-focus resources to delivering your core business proposition.
aap³’s world class support and monitoring systems will keep downtime and costs to a minimum
ITSM is a crucial, strategic, organisational asset and it is imperative that businesses recognise this. Investment in ensuring you have access to every drop of information will always be time and money well spent.
aap³’s ITSM function has four key elements:
- Interim Management
- Clear view of costs
Our qualified ITSM consultants have the experience, knowledge, tools and techniques to work with you, ensuring access to information that can improve processes, costs, performance and ease of working for your employees.
We can provide access to a pool of experienced ITSM practitioners covering every aspect of IT service delivery, providing flexible and accelerated resource solutions that can bridge an internal ‘gap’ – ensuring your business is not held back.
A successful ITSM approach requires knowledge, expertise, collaboration and commitment. aap³ can provide a range of bespoke and tailored training solutions that are fit-for-purpose and offer practical advice and tangible benefits for those either directly or indirectly involved in managing your IT.
Clear view of costs
aap³’s ITSM approach is to constantly look ahead and estimate what issues or expenditures may arise. Not only does this safeguard against unexpected IT catastrophes, it also means that you are able to budget well in advance for any IT expenditure.
For any company whose IT spend is considerable, aap3’s IT Service Management solutions will cut costs and provide qualified and experienced staff, delivering best practice frameworks and standards, with support available 24/7.